Question: My Sniffer10G MSI installation fails with an ambiguous message saying that "There is a problem with this Windows Installer Package. A program run as part of setup did not finish as expected". How do I resolve this issue?
Answer: Please verify that an earlier removal has unlocked all processes from Sniffer10G related files. A way to determine if Sniffer10G is still in use is to run from a command prompt:
tasklist /m snf.dll
The following output will show process(es) still using Sniffer10G related software:
Image Name PID Modules ========================= ======== ============================================ svchost.exe 8948 snf.dll
A reboot is required.